Personal data protection
VIP Wings ltd. and Danube Wings ltd. ("company"), is the air carrier operating and offering services of air carriage for the wide range of passengers. To ensure proper performance of the company’s services and performance of its other concurrent activities, it is material for the company to gather, gain and process the personal data of customers. The company acknowledges that supply of customers’ personal data to third parties is very sensitive issue and for this reason safeguard of the personal data is one of the main goals of the company. Extremely high level of responsibility and care is bestowed to the process of gathering, gaining and processing of personal data of customers. The company gathers, gains and processes the personal data of its customers mainly for the purposes of and/or in relation to:
flight reservation and related administration,
provision of services related to air carriage in cooperation with the contracting partners of the company,
participation of customer in competitions, games and advertising campaigns of the company,
simplification of access to internet website of the company - so called cookies
To ensure providing of company's services and organising of ancillary activities, customers are required to supply the company with personal data, these being mainly the name and surname of a customer or participant, customer's or participant's mailing or e-mail address, telephone number, number of credit or debit card and date of their expiration, number and type of travel document, citizenship, date of birth. Since the person making flight reservation may make reservation for more than one person, it is inevitable for such person to provide the company with names and surnames of all persons for whom the reservation is being made as well. Person making the reservation must provide the company with all personal data designated as mandatory.The company gathers, gains and processes the personal data in the extent corresponding to the specific purpose.
FLIGHT RESERVATION
Personal data supplied at the time of making the flight reservation enable the company to process the request of customer and to provide the customer with proper and in time performance of the air carriage to required final destination. Personal data hereby supplied shall also be used to contact customer and inform him/her accordingly in the event of any changes in the flight reservation or in the air carriage itself.
COMPETITIONS, GAMES, ADVERTISING CAMPAIGNS
In case a customer intends to participate in competitions, games and advertising campaigns organised by the company, a participant must provide the company with his/her personal data for the purposes of organisation, evaluation and possibly contacting the winners. Participation in competitions, games and advertising campaigns is voluntary and also means that the personal data of participants shall be included in the database system of the company. Inclusion of personal data in the database system of the company shall allow participants to gain free information on the latest actions, destinations and other activities of the company by e-mail. Participants may at any time ask for deletion from the database system of the company, also in the form of e-mail.
COOKIES
Cookies are residual information stored on the hard drive system of user’s computer and enable the company to identify user in a way that it is not necessary for user to fill in his/her personal data repeatedly when making a flight reservation. These data shall be automatically displayed on the monitor of user’s computer. User may have his/her computer configured so that the cookies are not stored on the hard drive system of user's computer.
CLAIMS
To process and handle the customer's claim, customer must supply the company, in addition to the personal data listed at the beginning of this document, also with the supplementary personal data such as bank account, business name of the bank, in which the bank account is held etc.
GATHERING, GAINING AND PROCESSING OF THE PERSONAL DATA
Company gathers, gains and processes the personal data obtained exclusively based on the direct telephone or personal communication with customer or through the computer system by using the internet website of the company by customer. Personal data of customers are recorded in computer form and stored in the computer database system of the company.
PRIVACY POLICY
Only limited number of company employees has the access to personal data of customers and each such employee is bound by confidentiality obligation. Personal data of customers are provided by the company to third parties only in the strictly inevitable extent and exclusively for the purposes of provision of services in relation to air carriage as well as to the state authorities in cases where the company is obliged to do so by law. Under the provisions of EC Directive No.2004/82/EC implemented in the Slovak republic by the Act No.558/2005 of Coll. the company is namely obliged to provide at the request of police authorities at the border crossing in statutory extent the personal data of passengers transported to the territory of the Slovak republic through the exterior border. The company does not publish personal data.
CONSENT
Customer or participant, by using services of the company or by participating in its ancillary activities consents to gathering, gaining and processing of his/her personal data in a manner described above. In case customer decides to use the company’s services or participate in its ancillary activities, customer is obliged to supply the company with his/her personal data for the purposes and in the extent stated herein. In relation to the submitting and processing of customer's or participant's personal data, customer or participant has all the rights arising for him/her from the law of the Parliament of the Slovak Republic, No. 428/2002 Coll. on protection of personal data, as amended later, and from Regulation of the European Parliament and of the Council 95/46/EC of October 24, 1995 on the protection of individuals with regard to the processing of personal data and on free movement of such data as amended by Regulation of the European Parliament and of the Council (EC) No. 1882/2003 of September 29, 2003.
